We at Studycart24.com strive to ensure customer satisfaction by providing high-quality class notes, eBooks, and study PDFs. However, we understand that issues may occasionally arise. Please read our refund policy carefully.

Eligibility for Refund:

Refunds will only be processed under the following circumstances:

  1. Blurry PDF: If the customer receives a PDF that is blurry or unreadable.
  2. Wrong PDF: If the customer receives a PDF that does not match the product description or order.
  3. Duplicate Payments: If the customer has made payment more than once for the same notes.
  4. Incomplete PDF: If the PDF received is incomplete or missing content.
  5. Non-Receipt of PDF: If the customer does not receive the purchased PDF.

Refund Process:

  • Timeframe: Refund requests will be processed within 3 working days of receiving a valid claim.
  • Full Refund: The full amount paid by the customer will be refunded without any deductions.
  • Mode of Refund: Refunds will be credited back to the original payment method.

How to Request a Refund:

To request a refund, please follow these steps:

  1. Contact us via email at [email protected], or via call and WhatsApp on +91 8815928974 or through our contact form.
  2. Provide the following details:
    • Order ID
    • Payment proof
    • Reason for refund request with supporting evidence (e.g., screenshot of blurry PDF, email proof of duplicate payment, etc.).
  3. Our support team will review your request and update you within 1-2 working days.

Important Notes:

  • Refunds will not be provided for reasons not listed above.
  • Refunds will not be processed if the issue is due to customer error (e.g., incorrect email address provided during purchase).

Frequently Asked Questions (FAQs)

Q1. How long does it take to receive a refund? A: Refunds are processed within 3 working days from the time the request is approved. The credited amount may take an additional 1-7 business days to reflect in your account, depending on your payment provider.

Q2. What should I do if I received a blurry or wrong PDF? A: Contact our support team with your Order ID and a screenshot of the issue. We will verify the claim and either provide a replacement or process a refund.

Q3. Can I get a refund if I change my mind after purchasing? A: No, refunds are not provided for change-of-mind purchases. Refunds are only granted for the specific issues outlined in our refund policy.

Q4. What if I accidentally purchased the same PDF multiple times? A: Please contact our support team with proof of duplicate payments. Once verified, we will process a refund for the extra payment(s).

Q5. What happens if I do not receive the PDF after purchase? A: If you do not receive the PDF within the expected delivery time, please contact us immediately. We will ensure you receive the PDF or process a full refund.

Q6. Is there a deadline for requesting a refund? A: Yes, refund requests must be made within 7 days of purchase.

For further queries, please contact us at [Your Email Address].

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Call or WhatsApp +91 8815928974